At Acbuy.cc, we understand that exceptional reverse purchasing services begin with an outstanding customer support team. Our 24/7 multilingual support squad
The Pillars of Our Support Team
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Rigorous Talent Selection
We recruit candidates with (1) native-level language proficiency in 8 key languages including English, Mandarin, Japanese, and Korean, (2) e-commerce certification, and (3) innate problem-solving enthusiasm that no training can teach.
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Specialized Training System
New hires complete 120+ hours of training covering:
- Platform logistics flow
- Cultural communication nuances
- Emergency response protocols
- Emotional intelligence workshops -
AI-Enhanced Response System
Our proprietary Support Intelligence System suggests solutions while preserving human judgment, enabling average 92-second first response time